Shipping policy
At zenithhcrate online store we aim to deliver order quickly and reliably. please review our 5 days shipping policy below.
1. Processing Time
• All orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
• After processing, all orders are shipped with a 5-day delivery window.
• Most customers receive their orders within 3–5 business days, depending on their location.
3. Shipping Rates
• Shipping rates are calculated at checkout based on your location and order size.
• Free shipping promotions (if available) will be automatically applied at checkout.
4. Order Tracking
• Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.
5. Delays
• While we aim for 5-day delivery, delays may occur due to:
• Carrier issues
• Weather conditions
• High order volumes
• If your order is delayed beyond 5 business days, please contact us and we will assist you promptly.
6. Incorrect Shipping Information
• Customers are responsible for ensuring that the correct shipping address is provided at checkout.
• Zenithhcrate is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
7. Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us within 48 hours of delivery for assistance or a replacement.